Carers

In recognition of the challenging and unusual working conditions for carers or disability support workers. Here are some valuable tips from our psychology team to assist you in your role as a carer.

Tips for Disability Support Workers & Carers:

How to avoid compassion fatigue

Compassion fatigue, also known as burn-out, is an occupational hazard for caregivers. It’s a catch-22 that only deeply caring people are susceptible to compassion fatigue, and only deeply caring people become caregivers…

Carer and man having coffee in home

How to respond to clients in pain

Compassionate listening and responding to people in pain offers a way you can reduce distress in your clients. If you find your self at a loss of how to assist a client in distress some of these tips might help…

Man doing rehab giving high five to support worker

How to cope with criticism

Support work is sensitive and intimate work. This means there are lots of opportunities for differences of opinion, distress and conflict. These situations can cause intense feelings like anger, disappointment or failure. It is important that you have the skills to manage conflict and criticism to ensure successful visits with your clients…

How to set emotional boundaries

Have you ever needed to set boundaries with your client, say no to their requests, or discuss concerns you have about your client to you regional coordinator, but felt you couldn’t do so because your client views you as a friend more than a support worker?

How to cope with the loss of a client

When a resident in one of our community houses passes away, the impact on the other residents and staff is often profound. Our disability support workers are in a unique position when a client dies in that they are not only grieving themselves, but they are continuing to provide a personal service and the stressors associated with their work may affect their own journey of adapting to the loss of a client…

How to be an active listener

As a disability support worker, you’re required to work closely with other human beings. This means there are many opportunities for misunderstandings, confusion and of course feelings! Good communication skills can assist you to manage some of the more problematic experiences of such intimate work eg. when a client becomes upset or distressed…

How to be a better problem solver

Support work is challenging work with many demands placed on you. While completing the tasks of your shift, clients may share their concerns and problems with you…

How to give clients a compliment

When you’re meeting a new client for the first time it’s important to build a good working relationship. One important skill is giving compliments. Research has shown that you’re more likely to be perceived by others as understanding and sympathetic if you compliment them. This is hardly surprising as who among us doesn’t want to be appreciated…

How to cope with stress at work

Explore the different ways in which we cope with demands and the most effective strategies to manage stressful work situations…

How to relieve suffering from alcohol

One of the many challenges associated with support work is that your workplace is also someone’s home. You may be concerned alcohol use is affecting your client’s health, making you feel uncomfortable or making your job more challenging…

Disability Workers

For information on becoming a Disability Support Worker, please use the button below for a list of Frequently Asked Questions for Disability Support Workers.

Disability Support Worker and Client smiling