Rights and Responsibilities

Find out more about your rights and responsibilities:

While accessing services from Independence Australia, you have the right to:

confidential and considerate support
respect for your individuality and personal preferences
the provision of adequate information regarding all aspects of our services in easily understood and appropriate language
participate in decision making about your support
be assessed for access to services without discrimination
pursue any complaint about any service without retribution
involve an advocate of your choice
seek an alternative service provider and cease service at any time with Independence Australia

As a consumer of services provided by Independence Australia, your responsibilities are to:

treat staff with dignity and respect at all times
provide a safe working environment for staff and all external providers
provide complete and relevant information to assist us to provide appropriate services and support
pay for services delivered within 28 days of receipt of an invoice
acknowledge the need of the organisation to operate under the constraints of law and within the bounds of professional and ethical standards