Your Hub

Introducing Independence Australia’s Your Hub, a new portal for services customers of Independence Australia Group to access the resources they need, and manage their supports.

Making NDIS Plan Management Simple image

Introducing Your Hub from Independence Australia

Your Hub is a personalised online portal for Independence Australia Group customers that
puts all your support information in one convenient place. Through Your Hub, users can:

Access support schedules

Request changes to services

Track goals

Stay informed with updates

Receive tailored product recommendations from the Independence Australia Online Store

All through a single, easy-to-use platform!

If you already have Your Hub access, you can log in via the link below.

We’re currently preparing Your Hub for more customers to use and will be expanding access soon. If you don’t have access yet, there’s nothing you need to do, we’ll let you know when it’s ready for you.

NEW

Reimagined Rostering

View your support roster anytime through Your Hub. Stay on top of upcoming visits, check your schedule, and easily keep track of your services in one convenient portal.

NEW

Support at Your Fingertips

Need to adjust a support visit? Your Hub makes it simple to request changes to your schedule and stay connected with your support team.

NEW

Your Goals, Clearly Tracked

Your Hub helps you stay focused on what matters. Monitor progress toward your personal goals and stay informed about your support journey.

NEW

Stay Connected to Your Supports

Receive important updates, reminders and service information directly through Your Hub, keeping everything in one central place.

NEW

Smart Product Ordering

Your Hub connects directly with the Independence Australia Online Store, making it easy to access tailored product recommendations and manage consumables.

How to Access Your Hub

Independence Australia’s Your Hub is currently only available to selected service customers, however we are in the process of expanding access to all of our service customers in the coming months.

Existing Customers

If you haven’t yet received an invitation to the Your Hub portal, don’t worry! We are in the process of opening Your Hub to all services customers of Independence Australia Group in the coming months. Keep your eyes peeled for updates!

Already have a login?

If you’re part of the beta group helping us to test Your Hub, thank you! Access to the portal can be found via the button below.

Discover Services with Independence Australia

Interested in Your Hub? It’s one of the ways customers will manage their services with Independence Australia. Read on for more information about our services, and request supports via the contact form below!

Independence Australia Group provides a wide range of supports that fit your life – from everyday help to complex care.

Whether you’re looking for support at home, help navigating the NDIS, therapy, or a next step toward work and independence, we’re here to help you find the right service – without the runaround.

We keep things simple, personal and clear. And we’ll help you get to the right team, first time.

Our services at a glance.

Supports and services are available for a wide
variety of concerns including:

Home & Living Support

Personal care, daily living, sleepovers, Supported Independent Living (SIL), meals & domestic support.

Individual & Community Supports

Community access, life skills, wellbeing programs, peer support.

Allied Health & Psychology

Allied Health, psychology & counselling — working with you as one team.

Support Coordination & Plan Management

Plan Management and Support Coordination to keep you informed and in control.

Active Choices, School Leavers Employment, Camps & Recreation, Family Support

School leaver programs, Centre and Community based Day Services, child, youth & family services.