Please note that our call centre is experiencing an unprecedented number of calls therefore this will increase wait times.  We are working to respond to all enquires however please note that placing multiple enquiries will not improve the speed at which we are able to address your concern.

Please click here for more information regarding current product shortages and increased delivery times.

Products & Orders

You can find the answers to many of our most commonly asked product and order queries online.

If you are unable to find the answer to your query, please complete our contact form and a member of our customer service team will be in touch.

Top product order questions

Check out our most commonly asked delivery and order queries.

Top Online Store Questions

View our frequently asked online store questions and set up guide.

Top Health questions

View our range of incontinence, wound, health and skin care advice.

Are you looking for our warehouse collection points?

Independence Australia’s warehouse collection network allows you to personally collect your product orders which have been previously placed.