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Get in touch

Independence Australia offers a wide range of products and services.

To ensure your query reaches the right team, please select from options below.

products & orders

Products, Orders and Webstore Accounts

To contact us about any product or order related queries, please fill up this form.

NDIS Support Enquiry

Looking for NDIS support services?

Provide your details and we’ll get in touch to discuss your needs.

Access NDIS consumables Online

Access NDIS consumables online

Please use the form below to access your NDIS consumables online with Independence Australia.



Share with us your thoughts on our organisation.

media & PR

Media & PR

For media & PR related queries only.


Top Product Orders Questions

Check out our most commonly asked delivery and order queries.

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Top Delivery Questions

Check out our most commonly asked delivery queries.

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Top Online Store Questions

View our frequently asked online store questions and set up guide.

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Top Payment Questions

View our frequently asked payment questions.

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Call IA

Call Us

Before you call Independence Australia, please check out our FAQ above to see if we have the answer to your question online.

If you would like to continue with your call to Independence Australia, please be advised we often experience high call demand which may result in extended wait periods.

Can’t find the answer you are looking for?

For product or order related queries, Independence Australia’s customer service team can be reached on 1300 788 855

For non product, In-home services related queries, please call our Rostering Team on 1300 032 774

For all other non product related queries, please call Independence Australia’s reception team on 1300 704 456