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What if I’m not happy with my NDIS plan?

Independence Australia is a registered NDIS service provider and provider of Inform Online and provides a range of options for beginning your NDIS journey, accessing supports such as NDIS consumables, viewing NDIS guides, resources and tools such as the popular NDIS planning booklet.

So you’ve received your NDIS plan, and you’re disappointed with what you’re covered for. Maybe the home modifications you need have been declined, or you haven’t been allocated enough care funding. While it is disappointing to not get everything, you applied for in your plan, there are steps you can take to have your plan reviewed and hopefully updated.

If you would like to request a review of the NDIS’s decision you can contact the NDIA – either in writing, over the phone or via email – and request an internal review of a decision. In this initial contact, briefly explain why you think this decision is not correct. This will start a process where someone at the NDIA will review your plan and will be in contact with you when a new decision has been made. This process can take some time.

If when you received your internal review you are still unhappy with the NDIA’s decision, you can apply to the Administrative Appeals Tribunal for an external review. This application must be made within 28 days after receiving the appeal decision from the NDIA. It is important to note that the AAT is not a court, and instead attempts to resolve matters through mutual agreement.

Whilst these processes can take some time and energy, it is important for you to know that you can still use your NDIS plan even when you have submitted it for a review, as using the funds doesn’t mean that you ‘accept’ the plan you aren’t happy with. So although your plan might be in review, it doesn’t mean that you have to go without supports while you wait!

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